Elliott Wave InternationalmyEWISocioniomics.Net
Contact Us:

Email
customercare@elliottwave.com
Phone
800-336-1618 (inside the US) or
+1-770-536-0309 (outside the U.S.)
Hours: 8:00 am - 5:00 pm Eastern Standard Time, Monday through Friday

Mail
Elliott Wave International
P. O. BOX 1618
Gainesville, Georgia 30503
USA
My Account:
Create an Account
User ID & Password
Change Contact Info
Notification Preferences
My Subscriptions:
Subscription Services
Billing Questions
Subscription Changes & Cancellations
Products & Services:
Online Courses
DVDs & Books
eBooks
Shipping, Returns, & Refunds:
Shipping & Delivery
Returns
Refund Policy
Technical Support:
Help with PDFs
Printing Questions
Accessing Subscriptions
Streaming Video Content
Other:
Our Guarantee to You
Affiliate Program
Privacy Policy
Disclaimer
Copyright & Trademark Info
Join the EWI Team
Give Us Your Feedback
Learn More About the Benefits of MyEWI
 

Create an Account

Create an Account:

How do I sign up for a free Club EWI membership?
You sign up for a free Club EWI membership at www.elliottwave.com/club/signup. Once registered, you will receive an email confirmation. Please select the link provided within the confirmation email to verify your email address and your membership will then become active.

I already have a Club EWI membership. Can I use the same account for my paid subscriptions?
Yes, you need only to provide your Club EWI User ID and Password when prompted to do so during the web order process.

- back to top

User ID and Password

User ID and Password:

I have forgotten my user ID and/or password. How can I retrieve this information?
Retrieve your information here OR contact our Customer Care Representatives for assistance..

How do I change my user ID and/or password?
You can change your contact information by selecting "My Account" after logging in to elliottwave.com or click here. You can also contact our Customer Care Representatives for assistance.

- back to top

Change Contact Info

Change Contact Info

How do I change my billing, mailing, and/or email address?
You can change your contact information by selecting "My Account" after logging in to elliottwave.com or click here. You can also contact our Customer Care Representatives for assistance.

- back to top

Notification Preferences

Notification Preferences:

How do I remove my email address from your notification lists?
You can remove your email address from our notification lists by selecting "My Account" after logging in to elliottwave.com or click here. You can also contact our Customer Care Representatives for assistance.

Why am I not receiving my subscription email notifications?
Your subscription notifications may be disabled. You can edit your subscription notifications by selecting "My Account" after logging in to elliottwave.com or click here. You can also contact our Customer Care Representatives for assistance.

Your subscription notifications may be blocked by your email provider. Even the best email programs or spam filters can make mistakes and prevent you from receiving your requested EWI emails. Ensure they get through by "white listing" us. Find out details here: http://www.elliottwave.com/wave/whitelist.

Your email address may have been removed from the notification lists if the emails are returning to us with error messages. To update the email address, please visit your profile page or contact Customer Care.

Can I receive email notifications to more than one email address?
Flash Opportunity Alert Services will send alerts to multiple email addresses. Subscription notifications for any of our Individual Services will only be distributed to the primary email address on account.

Do I receive an email notification for the Pro Services?
No. The Intraday and End of Day Pro Services do not provide email notifications.

How do I receive phone notifications for the flash services?
To be added to our phone notification list for the Flash Opportunity Alert Service, please contact our Customer Care Representatives.

Do you provide RSS feeds?
Yes. We provide RSS feeds for each of our newsletters, Flash Opportunity Alert Services and free articles. RSS feeds are not available for Pro Services.

Visit http://www.elliottwave.com/rss/info.aspx to learn more about RSS feeds from Elliott Wave International.

- back to top

Subscription Services

Subscription Services:

How are my subscriptions delivered?
Subscriptions are delivered electronically through our online portal, MyEWI. Use your elliottwave.com log in to view your subscriptions and other resources. Hard copies of our newsletters are no longer available.

How do I access my subscriptions?
You can access your subscriptions at anytime at the MyEWI portal. Log in with your elliottwave.com User ID and Password.

How do I access past issues or archived postings?
Issues of our monthly publications are available in the online portal, MyEWI for two months from the date of publication. After that time period, the newsletter is removed from our website. You can access these issues by selecting the newsletter title from the "Subscription Services" menu at the top of the page. Past issues are available by contacting our Customer Care Representatives. Fees may apply.

How do I find out the publication schedule?
Our automated telephone prompt can provide the publication schedule for select monthly publications. To listen to the schedule, please call 800-336-1618 (domestic) and 770-536-0309 (international). Please Note: The Elliott Wave Theorist and The Socionomist do not have set publication dates, but are released 12 times a year.

Do I receive an email notification for the Pro Services?
No. The Intraday and End of Day Pro Services do not provide email notifications.

How do I receive phone notifications for the flash services?
To be added to our phone notification list for the Flash Opportunity Alert Service, please contact our Customer Care Representatives.

How do I email an analyst?
You can send emails for the analysts to customercare@elliottwave.com.

Please send questions for analysts of the Pro Services to psteam@elliottwave.com.

Please Note: Due to the volume of questions we receive, we are unable to answer every email, but we do our best to address common or frequent questions.

- back to top

Billing Questions

Billing Questions:

How does the Easy Pay Automatic Renewal work?
Easy Pay Automatic Renewal is provided for the convenience of our subscribers. Subscription services which are part of the Easy Pay program are automatically renewed 1 - 2 business days prior to the listed renewal date. This not only helps to prevent any lapse in service; it allows ample time for you to be contacted should any billing issues arise which might cause your services to expire.

What payment methods do you accept?
We accept credit card payments from Visa, MasterCard, American Express and Discover.

We also accept payment via bitcoin, money order, bank wire, and check (drawn off a U.S. bank). If you would like to pay by any of these methods, please contact our Customer Care Representatives to place your order.

Can I select my billing frequency?
Yes, a monthly, quarterly, or semi-annual billing frequency can be selected online as you place your order. We also offer an annual billing option. If you prefer annual billing, please contact our Customer Care Representatives to place your order.

How do I pay by third-party or soft dollar?
Please contact our Customer Care Representatives to place your order if you would like to pay by a third-party provider or soft dollar. Please be sure that you have the correct billing and contact information for the third-party provider or soft dollar.

How do I change my credit card information?
To update your credit card information, you may fax your credit card details to 770-536-2514. Please be sure to include your User ID and email address, and the new credit card number, expiration date and the security code from the back of the card. You may also contact our Customer Care Representatives or call 800-336-1618 (inside the US) or +1-770-536-0309 (outside the U.S.), 8:00 am - 5:00 pm Eastern Standard Time, Monday through Friday.

How do I receive a paid receipt?
Paid receipts currently are not available online. Please contact our Customer Care Representatives to request a paid receipt.

- back to top

Subscription Changes and Cancellations

Subscription Changes and Cancellations:

How do I modify or cancel my current subscription services?
To modify or cancel your current subscriptions, contact our Customer Care Representatives. When you submit a modification or cancellation request via email, please verify that you receive a confirmation of your request within 48 hours. If you do not, please call Customer Care with your request: 800-336-1618 (inside the US) or +1-770-536-0309 (outside the U.S.), 8:00 am - 5:00 pm Eastern Standard Time, Monday through Friday.

Can I change my current subscription service to a different service?
Yes. We want to ensure that you receive the service and analysis which best meets your market needs. If you are unhappy with your current subscription service, contact one of our Customer Care Representatives to see if a change is available.

Is there a minimum subscription period before I can cancel?
You may request cancellation of your subscription service at any time. Our Flash Opportunity Alert Services and Pro Services have a minimum one month subscription period due to the nature of their analysis. All of our other services, including Full Service Packages and Individual Services do not have a minimum subscription period.

- back to top

Online Courses

Online Courses

How do I access the online course I purchased?
You can access the online courses by going to the MyEWI online portal and logging in with your elliottwave.com User ID and Password. Once you are logged in, select the link titled "Education Products."

How long do I have access to the online course(s)?
You have unlimited access to the On-Demand Online Courses you have purchased. If the Course is a part of your subscription, you will have access as long as you are a subscriber.

Can I save the courses to a disc or my computer?
No. The On-Demand Online Courses are streaming presentations and cannot be saved onto your personal computer.

Does your 30-day money back guarantee apply to online courses?
Due to the instant electronic delivery of the On-Demand Online Courses these products are non-refundable.

- back to top

DVDs and Books

DVDs and Books:

Does the 30-day money back guarantee apply to books and DVDs?
Yes. Books and individual DVDs have a 30-Day Money Back Guarantee and must be returned in good condition. If you are unhappy with your product purchase, please contact our Customer Care Representatives and let them know that you are returning a product. Once your returned product has been received, a refund of your purchase (less shipping) will be issued.

Can I receive an autographed copy?
Yes. Please contact our Customer Care Representatives for more information.

My DVD will not play.
All of our DVD presentations are designed to be viewed using a standard DVD player. The format of our DVD presentations may not be fully compatible with the CD/DVD drive of your personal computer. If the DVD will not play using a standard DVD player, please contact our Customer Care Representatives for a replacement copy.

My book was received damaged.
Please contact our Customer Care Representatives to have a new book shipped to you.

I did not receive the correct book or DVD I ordered.
Please contact our Customer Care Representatives to notify them of the error. We will be happy to ship the correct ordered product to you.

I never received my book or DVD.
Please contact our Customer Care Representatives to locate a tracking number and to trace the delivery attempt. If we are unable to locate the package, we will be happy to reship the product.

- back to top

eBooks

eBooks:

How are eBooks delivered?
eBooks are delivered in PDF format. Please be sure that you have the latest version of Adobe Reader downloaded to your computer.

Can I save and/or print the eBooks?
Yes. eBooks are delivered in PDF format so that customers can easily save and print the eBooks.

What is the difference between the eBooks and the On-Demand Online Courses?
The main difference between eBooks and the On-Demand Online Courses will be in the delivery; eBooks are available in PDF while On-Demand Online Courses are available through online streaming presentation. eBooks are the transcripts of the On-Demand Online Courses. While the instructional information will be the same, the On-Demand Online Courses provide more examples as well as a Q&A forum.

How do I access the eBook I recently purchased?
You can access the eBook by logging in to the myEWI.com portal and clicking on Education Products, where you will see a list of eBooks you have purchased.

- back to top

Seminars
Subscription Services
Shipping and Delivery

Shipping and Delivery:

Which courier do you use for shipping?
We use FedEx and the United States Postal Service for all deliveries.

What are international tariffs and import duties?
International shipments may incur additional fees for the duties and taxes which are required by the receiving country. These fees vary between countries and are not charges directly from Elliott Wave International.

How do I receive a tracking number for my shipment?
Please contact our Customer Care Representatives to retrieve a tracking number for your shipment. Shipments being delivered by United States Postal Service will not have a tracking number.

What is the estimated delivery time?
Estimated delivery time domestically is 3 - 5 business days. Estimated delivery time internationally is 5 - 7 business days via FedEx and 7 - 12 business days via United States Postal Service. Note: International delivery times may vary depending on customs.

Can I choose an alternate shipping method than listed on the web order?
For additional shipping methods, please contact our Customer Care Representatives to place your order.

- back to top

Returns

Returns:

How do I return my book(s)?
If you are returning a book or DVD, please be sure to include your name, User ID and the reason for the return. Mail the contents to:

Elliott Wave International
c/o Customer Care
PO Box 1618
Gainesville, GA 30503

Do I have to return my free book to take advantage of your 30-day money back guarantee?
No. If you would like to keep your free book, we will refund the difference between the subscription rate and the book rate, less shipping.

- back to top

Refund Policy

Refunds:

How does the Money Back Guarantee work?
When we say risk-free, we mean it! We're so confident that you'll absolutely love our products and services that we'll let you try them risk-free for 30 days. If within 30 days you tell us they're not for you, we'll issue you a full refund. If you were mailed free books as part of a special offer, you'll simply need to ship the book(s) back to us, and we'll credit your money to another subscription or give it back minus shipping charges - it's up to you.

The 30-Day Money Back Guarantee is available for select publications and products available on our website. The guarantee applies to subscriptions which have not been previously held by the subscriber. Contact our Customer Care Representatives with additional questions.

Do all of the products or services have a Money Back Guarantee?
No. Flash Opportunity Alert Services, Pro Services, eBooks and On-Demand Online Courses do not have a Money Back Guarantee due to the nature of their analysis and/or instant delivery.

What is the refund policy for subscriptions?
Flash Opportunity Alert Services and Pro Services are non-refundable. These subscription services will be cancelled as of the current end date listed on your account. You will retain access to the service through this date and will no longer be billed.

Full Service Packages and Individual Services are eligible for pro-rated refunds by request. Refunds for these services are available in full month increments. If a refund is not requested, subscription services will be cancelled as of the listed end date. You will retain access to the service through this date and will no longer be billed.

What is the refund policy for products?
On-Demand Online Courses and eBooks are non-refundable due to the nature of instant electronic delivery.

Books and individual DVDs have a 30-Day Money Back Guarantee and must be returned in good condition. If you are unhappy with your product purchase, please contact our Customer Care Representatives and let them know that you are returning a product. Once your returned product has been received a refund of your purchase (less shipping) will be issued.

EWI's 10-DVD Educational Series has a 30-Day Money Back Guarantee. In order to receive a refund for this product, the complete DVD set must be returned with only one disc having been removed from its original packaging. Please contact our Customer Care Representatives and let them know that you are returning this product. Once your returned product has been received a refund of your purchase (less shipping) will be issued.

My refund has not appeared on my credit card or banking statement yet.
Refunds may take between 3 - 7 business days to appear on your credit card or banking statement. Please contact your Credit Card Company or bank if you have not seen the refund after 10 business days.

- back to top

Help with PDFs

Help with PDFs:

How do I download or update Adobe Reader?
You can download or update Adobe Reader at www.adobe.com.

How do I save a publication?
Please visit http://www.adobe.com/support/reader/ for instructions on how to save publications in PDF.

Using Mozilla Firefox, I receive a blank page when trying to access the PDF version of my publication.
With the implementation of the Firefox PDF viewer, Foxit, you may receive a blank page when trying to open the PDF within the web browser. You can open the PDF using Adobe Reader to resolve this error. Please use the following instructions to do so.

For a temporary fix, go to your MyEWI homepage. Once you are logged in, scroll to the Essential Services section. Instead of selecting the link for the publication, select the icon with the blue arrow pointing down. This icon can be located directly to the right of the publication title. You will then be asked to open or save the file. Select open and then select "Adobe Reader" from the drop down menu. Once these options are selected, choose "Okay."

For a more permanent solution, you can correct the glitch in your browser settings by disabling the built-in PDF viewer. Please go to https://support.mozilla.org/en-US/kb/view-pdf-files-firefox-without-downloading-them. Select the option "Using a PDF reader plugin" from the Table of Contents menu. Follow the instructions to change from using the built-in PDF viewer to your PDF reader plugin. This will disable the faulty Mozilla Firefox PDF reader and force the browser to use Adobe Reader.

The file only shows one page and then I receive an error message.
If using Internet Explorer or Safari, a display setting within Adobe Reader will need to be changed. Please use the following instructions to do so.

Please Note: These instructions apply only to Adobe X or older versions. If you are using Adobe XI, you will need to disable the Adobe plug-in in your browser. For instructions, please go to Adobe's support page.

For PC:
Open the Adobe Reader program from your Start menu
Select Edit from the task menu
Select Preferences from the drop down menu
From the list on the left hand side of the pop up box select Internet
From the Web Browser Options on the right remove the check mark from the box labeled "Display pdf in browser"
Click okay to close the pop up box
Close the Adobe Reader program
Restart your internet browser and open the file again

For MAC:
On the desktop, select "Go"
Select "Applications"
Find and open "Adobe Reader"
Select "Adobe Reader"
Select "Preferences"
Select "Internet" from the white "Categories" box
From the Web Browser Options on the right remove the check mark from the box labeled "Display pdf in browser"
Click okay to close the pop up box
Close the Adobe Reader program
Close and Quit Safari to allow for all changes to take effect
Restart Safari and open the newsletter again

If you need further assistance, please contact our Customer Care Representatives

- back to top

Printing Questions

Printing Questions:

Is the US Short Term Update printer friendly?
Yes. The US Short Term Update is available in HTML and PDF format. To save or print the US Short Term Update, please select the link titled "Printer Friendly."

Is the Daily Futures Junctures printer friendly?
Yes. The Daily Futures Junctures is available in HTML and PDF format. To save or print the Daily Futures Junctures, please select the link titled "Printer Friendly."
Accessing Subscriptions

Accessing Subscriptions:

How do I access my subscriptions?
You can access your subscriptions at anytime by going to the MyEWI online portal and logging in with your elliottwave.com User ID and Password.

I just added a new service, but it is not showing on my subscriber's page.
When you activate a new subscription, you must log out and log back into the account in order for the subscription to populate on your screen. If after doing so, you still do not see your new subscription, please contact our Customer Care Representative to ensure that your order was received.

I am a current paid subscriber, but my subscriptions do not show on the subscriber's page.
Please contact our Customer Care Representatives to resolve any potential billing errors.

My user ID and password are correct, but I cannot log in.
Please be sure that cookies are enabled on your web browser. For instructions on how to do so, please select the "Help" option on your browser.

If cookies are enabled, please try clearing your temporary internet files and cookies. For instructions on how to do so, please select the "Help" option on your browser.

If you are still unable to log in, please contact our Customer Care Representatives.

I can view my subscriber's page, but when I try to access a publication the web site continuously asks me to log-in.
Please try clearing your temporary internet files and cookies. For instructions on how to do so, please select the "Help" option on your browser.

- back to top

Streaming Video Content

Streaming Video Content:

In what format are the streaming videos provided?
Our streaming videos are provided in Adobe Flash Player and Quick Time format.

How do I save the videos?
The On-Demand Online Courses are streaming presentations and cannot be saved.

The video starts and stops continuously. How do I get the video to play without stopping?
Once you start the video, select the "Pause" function. While the player is paused, the download will continue. Wait about 5 minutes to allow for the video to completely download and then try playing the video again. If buffering continues, please update your Adobe Flash Player or Quick Time Player. You can do so at www.adobe.com or www.apple.com/quicktime.

The video will not play at all.
Please update your Adobe Flash Player or Quick Time Player.

If the video will not play after the update, contact our Customer Care Representatives.

- back to top

Our Guarantee to You

Our Guarantee to You:

When we say risk-free, we mean it!

We're so confident that you'll absolutely love our products and services that we'll let you try them for 30 days. If within 30 days you tell us you don't like it, you'll simply need to ship the book(s) back to us, and we'll cheerfully credit your money to another subscription or give it back minus shipping charges - it's up to you.

The 30-Day Money Back Guarantee is available for select publications and products available on our website. The guarantee applies to subscriptions which have not been previously held by the subscriber. Contact Customer Care with additional questions.

- back to top

Affiliate Program

Privacy Policy

Disclaimer

Copyright and Trademark Info

Join the EWI Team

Feedback


© 2014 Elliott Wave International

The Elliott Wave Principle is a detailed description of how financial markets behave. The description reveals that mass psychology swings from pessimism to optimism and back in a natural sequence, creating specific Elliott wave patterns in price movements. Each pattern has implications regarding the position of the market within its overall progression, past, present and future. The purpose of Elliott Wave International’s market-oriented publications is to outline the progress of markets in terms of the Wave Principle and to educate interested parties in the successful application of the Wave Principle. While a course of conduct regarding investments can be formulated from such application of the Wave Principle, at no time will Elliott Wave International make specific recommendations for any specific person, and at no time may a reader, caller or viewer be justified in inferring that any such advice is intended. Investing carries risk of losses, and trading futures or options is especially risky because these instruments are highly leveraged, and traders can lose more than their initial margin funds. Information provided by Elliott Wave International is expressed in good faith, but it is not guaranteed. The market service that never makes mistakes does not exist. Long-term success trading or investing in the markets demands recognition of the fact that error and uncertainty are part of any effort to assess future probabilities. Please ask your broker or your advisor to explain all risks to you before making any trading and investing decisions.