Create an Account:

How do I sign up for a free Club EWI membership?
You sign up for a free Club EWI membership at www.elliottwave.com/club/signup. Once registered, you will receive an email confirmation. Please select the link provided within the confirmation email to verify your email address and your membership will then become active.

I already have a Club EWI membership. Can I use the same account for my paid subscriptions?
Yes, you need only to provide your Club EWI User ID and Password when prompted to do so during the web order process.

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User ID and Password:

I have forgotten my user ID and/or password. How can I retrieve this information?
Retrieve your information here OR contact Customer Service.

How do I change my user ID and/or password?
You can click on the "Edit Profile" option just under the login box on any page in elliottwave.com, or click here to change your user ID and/or password. You can also contact our Customer Service Representatives for assistance.

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Change Contact Info

How do I change my billing, mailing, and/or email address?
You can change your contact information by selecting "Edit Profile" after logging in to elliottwave.com or click here. You can also contact our Customer Service Representatives for assistance.

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Notification Preferences:

How do I remove my email address from your notification lists?
You can remove your email address from our notification lists by selecting "Edit Profile" after logging in to elliottwave.com or click here. You can also contact our Customer Service Representatives for assistance.

Why am I not receiving my subscription email notifications?
Your subscription notifications may be disabled. You can edit your subscription notifications by selecting "Edit Profile" after logging in to elliottwave.com or click here. You can also contact our Customer Service Representatives for assistance.

Your subscription notifications may be blocked by your email provider. Even the best email programs or spam filters can make mistakes and prevent you from receiving your requested EWI emails. Ensure they get through by "white listing" us. Find out details here: http://www.elliottwave.com/wave/whitelist.

Your email address may have been removed from the notification lists if the emails are returning to us with error messages. To update the email address, please visit your profile page or contact Customer Service.

Can I receive email notifications to more than one email address?
Flash Opportunity Alert Services will send alerts to multiple email addresses. Subscription notifications for any of our Individual Services will only be distributed to the primary email address on account.

Do I receive an email notification for the specialty services?
No. The Intraday and End of Day Specialty Services do not provide email notifications.

How do I receive phone notifications for the flash services?
To be added to our phone notification list for the Flash Opportunity Alert Service, please contact our Customer Service Representatives.

Do you provide RSS feeds?
Yes. We provide RSS feeds for each of our newsletters, Flash Opportunity Alert Services and free articles. RSS feeds are not available for Specialty Services.

Visit http://www.elliottwave.com/rss/info.aspx to learn more about RSS feeds from Elliott Wave International.

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Subscription Services:

How are my subscriptions delivered?
Subscriptions are delivered electronically through our online portal, MyEWI. Use your elliottwave.com log in to view your subscriptions and other resources. Hard copies of our newsletters are no longer available.

How do I access my subscriptions?
You can access your subscriptions at anytime at the MyEWI portal. Log in with your elliottwave.com User ID and Password.

How do I access past issues or archived postings?
Issues of our monthly publications are available in the online portal, MyEWI for two months from the date of publication. After that time period, the newsletter is removed from our website. Past issues are available by contacting our Customer Service Representatives. Fees may apply.

How do I find out the publication schedule?
Our automated telephone prompt can provide the publication schedule for select monthly publications. To listen to the schedule, please call 800-336-1618 (domestic) and 770-536-0309 (international). Please Note: The Elliott Wave Theorist and The Socionomist do not have set publication dates, but are released 12 times a year.

Do I receive an email notification for the specialty services?
No. The Intraday and End of Day Specialty Services do not provide email notifications.

How do I receive phone notifications for the flash services?
To be added to our phone notification list for the Flash Opportunity Alert Service, please contact our Customer Service Representatives.

Do any of the subscription services provide specific recommendations?
No. We provide analysis only.

How do I email an analyst?
You can send emails for the analysts to customerservice@elliottwave.com or post a message on our Q&A Message Board.

Please send questions for analysts of the Specialty Services to ssteam@elliottwave.com.

Please Note: Due to the volume of questions we receive, we are unable to answer every email, but we do our best to address common or frequent questions.

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Billing Questions:

How does the Easy Pay Automatic Renewal work?
Easy Pay Automatic Renewal is provided for the convenience of our subscribers. Subscription services which are part of the Easy Pay program are automatically renewed 3 - 4 business days prior to the listed renewal date. This not only helps to prevent any lapse in service; it allows ample time for you to be contacted should any billing issues arise which might cause your services to expire.

Can I choose a billing method other than credit card?
Yes. We accept payment via money order, bank wire, and check (drawn off a U.S. bank). If you would like to pay by any of these methods, please contact our Customer Services Representatives to place your order.

Can I choose a billing frequency other than quarterly?
Yes, a monthly, quarterly, or semi-annual billing frequency can be selected online as you place your order. We also offer an annual billing option. If you prefer annual billing, please contact our Customer Services Representatives to place your order.

How do I pay by third-party or soft dollar?
Please contact our Customer Services Representatives to place your order if you would like to pay by a third-party provider or soft dollar. Please be sure that you have the correct billing and contact information for the third-party provider or soft dollar.

How do I change my credit card information?
To update your credit card information, you may fax your credit card details to 770-536-2514. Please be sure to include your User ID and email address, and the new credit card number, expiration date and the security code from the back of the card. You may also contact our Customer Services Representatives or call 800-336-1618 (inside the US) or +1-770-536-0309 (outside the U.S.), 8:00 am - 5:00 pm Eastern Standard Time, Monday through Friday.

How do I receive a paid receipt?
Paid receipts currently are not available online. Please contact our Customer Services Representatives to request a paid receipt.

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Renewals and Cancellations:

How does the Easy Pay Automatic Renewal work?
Easy Pay Automatic Renewal is provided for the convenience of our subscribers. Subscription services which are part of the Easy Pay program are automatically renewed 3 - 4 business days prior to the listed renewal date. This not only helps to prevent any lapse in service; it allows ample time for you to be contacted should any billing issues arise which might cause your services to expire.

Can I select my subscription period?
Yes, a monthly, quarterly, or semi-annual billing frequency can be selected online at the time you place your order. We also offer an annual billing option. If you prefer annual billing, please contact our Customer Services Representatives to place your order.

Cancellations:

How do I cancel or modify my current subscription services?
To cancel or modify your current subscriptions contact our Customer Service Representatives. When you submit a cancellation or modification request via email, please verify that you receive a confirmation of your request within 48 hours. If you do not, please call Customer Service with your request: 800-336-1618 (inside the US) or +1-770-536-0309 (outside the U.S.), 8:00 am - 5:00 pm Eastern Standard Time, Monday through Friday.

Can I change my current subscription service to a different service?
Yes. We want to ensure that you receive the service and analysis which best meets your market needs. If you are unhappy with your current subscription service, contact one of our Customer Service Representatives to see if a change is available.

Is there a minimum subscription period before I can cancel?
You may request cancellation of your subscription service at any time. Our Flash Opportunity Alert Services and Specialty Services have a minimum one month subscription period due to the nature of their analysis. All of our other services, including Full Service Packages and Individual Services do not have a minimum subscription period.

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Online Courses

How do I access the online course I purchased?
You can access the course by selecting the link in your email order confirmation. You can also access the online courses by going to the MyEWI online portal and logging in with your elliottwave.com User ID and Password. Once you are logged in, select the link titled "Education Products."

How long do I have access to the online course(s)?
You have unlimited access to the On-Demand Online Courses you have purchased. If the Course is a part of your subscription, you will have access as long as you are a subscriber.

Can I save the courses to a disc or my computer?
No. The On-Demand Online Courses are streaming presentations and cannot be saved onto your personal computer.

Does your 30-day money back guarantee apply to online courses?
Due to the instant electronic delivery of the On-Demand Online Courses these products are non-refundable.

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DVDs and Books:

Does the 30-day money back guarantee apply to books and DVDs?
Yes. Books and individual DVDs have a 30-Day Money Back Guarantee and must be returned in good condition. If you are unhappy with your product purchase, please contact our Customer Service Representatives and let them know that you are returning a product. Once your returned product has been received, a refund of your purchase (less shipping) will be issued.

Can I receive an autographed copy?
Yes. Please contact our Customer Service Representatives for more information.

My DVD will not play.
All of our DVD presentations are designed to be viewed using a standard DVD player. The format of our DVD presentations may not be fully compatible with the CD/DVD drive of your personal computer. If the DVD will not play using a standard DVD player, please contact our Customer Service Representatives for a replacement copy.

My book was received damaged.
Please contact our Customer Service Representatives to have a new book shipped to you.

I did not receive the correct book or DVD I ordered.
Please contact our Customer Service Representatives to notify them of the error. We will be happy to ship the correct ordered product to you.

I never received my book or DVD.
Please contact our Customer Service Representatives to locate a tracking number and to trace the delivery attempt. If we are unable to locate the package, we will be happy to reship the product.

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eBooks:

How are eBooks delivered?
eBooks are delivered in PDF format. Please be sure that you have the latest version of Adobe Reader downloaded to your computer.

Can I save and/or print the eBooks?
Yes. eBooks are delivered in PDF format so that customers can easily save and print the eBooks.

What is the difference between the eBooks and the On-Demand Online Courses?
The main difference between eBooks and the On-Demand Online Courses will be in the delivery; eBooks are available in PDF while On-Demand Online Courses are available through online streaming Adobe Flash Player presentation. eBooks are the transcripts of the On-Demand Online Courses. While the instructional information will be the same, the On-Demand Online Courses provide more examples as well as a Q&A forum.

How do I access the eBook I recently purchased?
You can access the eBook by logging in to the myEWI.com portal and clicking on Education Products, where you will see a list of eBooks you have purchased. You may also access your eBook by selecting the link in your email order confirmation. If you no longer have this email, please contact our Customer Service Representatives. We will be happy to send the eBook to you again.

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Seminars:

How does the Easy Pay Automatic Renewal work?
Easy Pay Automatic Renewal is provided for the convenience of our subscribers. Subscription services which are part of the Easy Pay program are automatically renewed 5 - 7 business days prior to the listed renewal date. This not only helps to prevent any lapse in service; it allows ample time for you to be contacted should any billing issues arise which might cause your services to expire.

Can I select my subscription period?
Yes, a monthly, quarterly, or semi-annual billing frequency can be selected online at the time you place your order. We also offer an annual billing option. If you prefer annual billing, please contact our Customer Services Representatives to place your order.

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Renewals and Cancellations:

How are my subscriptions delivered?
Subscriptions are delivered electronically through our online portal, MyEWI. Use your elliottwave.com log in to view your subscriptions and other resources. Hard copies of our newsletters are no longer available.

How do I access my subscriptions?
You can access your subscriptions at anytime at the MyEWI portal. Log in with your elliottwave.com User ID and Password.

How do I access past issues or archived postings?
Issues of our monthly publications are available in the online portal, MyEWI for two months from the date of publication. After that time period, the newsletter is removed from our website. Past issues are available by contacting our Customer Service Representatives. Fees may apply.

How do I find out the publication schedule?
Our automated telephone prompt can provide the publication schedule for select monthly publications. To listen to the schedule, please call 800-336-1618 (domestic) and 770-536-0309 (international). Please Note: The Elliott Wave Theorist and The Socionomist do not have set publication dates, but are released 12 times a year.

Do I receive an email notification for the specialty services?
No. The Intraday and End of Day Specialty Services do not provide email notifications.

How do I receive phone notifications for the flash services?
To be added to our phone notification list for the Flash Opportunity Alert Service, please contact our Customer Service Representatives.

Do any of the subscription services provide specific recommendations?
No. We provide analysis only.

How do I email an analyst?
You can send emails for the analysts to customerservice@elliottwave.com or post a message on our Q&A Message Board.

Please send questions for analysts of the Specialty Services to ssteam@elliottwave.com.

Please Note: Due to the volume of questions we receive, we are unable to answer every email, but we do our best to address common or frequent questions.

RSS Feeds:

Do you provide RSS feeds?
Yes. We provide RSS feeds for each of our newsletters, Flash Opportunity Alert Services and free articles. RSS feeds are not available for Specialty Services.

Visit http://www.elliottwave.com/rss/info.aspx to learn more about RSS feeds from Elliott Wave International.

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Shipping and Delivery:

Which currier do you use for shipping?
We use FedEx and the United States Postal Service for all deliveries.

What are international tariffs and import duties?
International shipments may incur additional fees for the duties and taxes which are required by the receiving country. These fees vary between countries and are not charges directly from Elliott Wave International.

How do I receive a tracking number for my shipment?
Please contact our Customer Services Representatives to retrieve a tracking number for your shipment. Shipments being delivered by United States Postal Service will not have a tracking number.

What is the estimated delivery time?
Estimated delivery time domestically is 3 - 5 business days. Estimated delivery time internationally is 5 - 7 business days via FedEx and 7 - 12 business days via United States Postal Service. Note: International delivery times may vary depending on customs.

Can I choose an alternate shipping method than listed on the web order?
For additional shipping methods, please contact our Customer Service Representatives to place your order.

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Returns:

How do I return my book(s)?
If you are returning a book or DVD, please be sure to include your name, User ID and the reason for the return. Mail the contents to:

Elliott Wave International
c/o Customer Service
PO Box 1618
Gainesville, GA 30503

Do I have to return my free book to take advantage of your 30-day money back guarantee?
No. If you would like to keep your free book, we will refund the difference between the subscription rate and the book rate, less shipping.

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Refunds:

How does the Money Back Guarantee work?
When we say risk-free, we mean it! We're so confident that you'll absolutely love our products and services that we'll let you try them risk-free for 30 days. If within 30 days you tell us they're not for you, we'll issue you a full refund. If you were mailed free books as part of a special offer, you'll simply need to ship the book(s) back to us, and we'll credit your money to another subscription or give it back minus shipping charges - it's up to you.

The 30-Day Money Back Guarantee is available for select publications and products available on our website. The guarantee applies to subscriptions which have not been previously held by the subscriber. Contact our Customer Service Representatives with additional questions.

Do all of the products or services have a Money Back Guarantee?
No. Flash Opportunity Alert Services, Specialty Services, eBooks and On-Demand Online Courses do not have a Money Back Guarantee due to the nature of their analysis and/or instant delivery.

What is the refund policy for subscriptions?
Flash Opportunity Alert Services and Specialty Services are non-refundable. These subscription services will be cancelled as of the current end date listed on your account. You will retain access to the service through this date and will no longer be billed.

Full Service Packages and Individual Services are eligible for pro-rated refunds by request. Refunds for these services are available in full month increments. If a refund is not requested, subscription services will be cancelled as of the listed end date. You will retain access to the service through this date and will no longer be billed.

What is the refund policy for products?
On-Demand Online Courses and eBooks are non-refundable due to the nature of instant electronic delivery.

Books and individual DVDs have a 30-Day Money Back Guarantee and must be returned in good condition. If you are unhappy with your product purchase, please contact our Customer Service Representatives and let them know that you are returning a product. Once your returned product has been received a refund of your purchase (less shipping) will be issued.

EWI's 10-DVD Educational Series has a 30-Day Money Back Guarantee. In order to receive a refund for this product, the complete DVD set must be returned with only one disc having been removed from its original packaging. Please contact our Customer Service Representatives and let them know that you are returning this product. Once your returned product has been received a refund of your purchase (less shipping) will be issued.

My refund has not appeared on my credit card or banking statement yet.
Refunds may take between 3 - 7 business days to appear on your credit card or banking statement. Please contact your Credit Card Company or bank if you have not seen the refund after 10 business days.

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Help with PDFs:

How do I download or update Adobe Reader?
You can download or update Adobe Reader at www.adobe.com.

How do I save a publication?
Please visit http://www.adobe.com/support/reader/ for instructions on how to save publications in PDF.


The file only shows one page and then I receive an error message.
If using Internet Explorer or Safari, a display setting within Adobe Reader will need to be changed. Please use the following instructions to do so:

For PC:
Open the Adobe Reader program from your Start menu
Select Edit from the task menu
Select Preferences from the drop down menu
From the list on the left hand side of the pop up box select Internet
From the Web Browser Options on the right remove the check mark from the box labeled "Display pdf in browser"
Click okay to close the pop up box
Close the Adobe Reader program
Restart your internet browser and open the file again

For MAC:
On the desktop, select "Go"
Select "Applications"
Find and open "Adobe Reader"
Select "Adobe Reader"
Select "Preferences"
Select "Internet" from the white "Categories" box
From the Web Browser Options on the right remove the check mark from the box labeled "Display pdf in browser"
Click okay to close the pop up box
Close the Adobe Reader program
Close and Quit Safari to allow for all changes to take effect
Restart Safari and open the newsletter again

If you need further assistance, please contact our Customer Service Representatives

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Printing Questions:

Is the US Short Term Update printer friendly?
Yes. The US Short Term Update is available in HTML and PDF format. To save or print the US Short Term Update, please select the link titled "Printer Friendly."

Is the Daily Futures Junctures printer friendly?
Yes. The Daily Futures Junctures is available in HTML and PDF format. To save or print the Daily Futures Junctures, please select the link titled "Printer Friendly."

The text prints, but the charts do not.
Try printing the file as an image. To do so, open the file and select the print option. Before confirming the print, select "Advanced." Select "Print as Image." Then, select "Okay" to return to the Print dialogue box and try printing the file again.

Accessing Subscriptions:

How do I access my subscriptions?
You can access your subscriptions at anytime by going to the MyEWI online portal and logging in with your elliottwave.com User ID and Password.

I just added a new service, but it is not showing on my subscriber's page.
When you activate a new subscription, you must log out and log back into the account in order for the subscription to populate on your screen. If after doing so, you still do not see your new subscription, please contact our Customer Service Representative to ensure that your order was received.

I am a current paid subscriber, but my subscriptions do not show on the subscriber's page.
Please contact our Customer Service Representatives to resolve any potential billing errors.

My user ID and password are correct, but I cannot log in.
Please be sure that cookies are enabled on your web browser. For instructions on how to do so, please select the "Help" option on your browser.

If cookies are enabled, please try clearing your temporary internet files and cookies. For instructions on how to do so, please select the "Help" option on your browser.

If you are still unable to log in, please contact our Customer Service Representatives.

I can view my subscriber's page, but when I try to access a publication the web site continuously asks me to log-in.
Please try clearing your temporary internet files and cookies. For instructions on how to do so, please select the "Help" option on your browser.

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Streaming Video Content:

In what format are the streaming videos provided?
Our streaming videos are provided in Adobe Flash Player format.


How do I save the videos?
The On-Demand Online Courses are streaming presentations and cannot be saved.

The video starts and stops continuously. How do I get the video to play without stopping?
Once you start the video, select the "Pause" function. While the player is paused, the download will continue. Once the download is complete, try playing the video again. If buffering continues, please update your Adobe Flash Player. You can do so at www.adobe.com.

The video will not play at all.
Please update your Adobe Flash Player. You can do so at www.adobe.com.

If the video will not play after the update, contact our Customer Service Representatives.

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Our Guarantee to You:

When we say risk-free, we mean it!

We're so confident that you'll absolutely love our products and services that we'll let you try them for 30 days. If within 30 days you tell us you don't like it, you'll simply need to ship the book(s) back to us, and we'll cheerfully credit your money to another subscription or give it back minus shipping charges - it's up to you.

The 30-Day Money Back Guarantee is available for select publications and products available on our website. The guarantee applies to subscriptions which have not been previously held by the subscriber. Contact Customer Service with additional questions.

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Renewals and Cancellations:

How does the Easy Pay Automatic Renewal work?
Easy Pay Automatic Renewal is provided for the convenience of our subscribers. Subscription services which are part of the Easy Pay program are automatically renewed 3 - 4 business days prior to the listed renewal date. This not only helps to prevent any lapse in service; it allows ample time for you to be contacted should any billing issues arise which might cause your services to expire.

Can I select my subscription period?
Yes, a monthly, quarterly, or semi-annual billing frequency can be selected online at the time you place your order. We also offer an annual billing option. If you prefer annual billing, please contact our Customer Services Representatives to place your order.

Cancellations:

Renewals and Cancellations:

How does the Easy Pay Automatic Renewal work?
Easy Pay Automatic Renewal is provided for the convenience of our subscribers. Subscription services which are part of the Easy Pay program are automatically renewed 3 - 4 business days prior to the listed renewal date. This not only helps to prevent any lapse in service; it allows ample time for you to be contacted should any billing issues arise which might cause your services to expire.

Can I select my subscription period?
Yes, a monthly, quarterly, or semi-annual billing frequency can be selected online at the time you place your order. We also offer an annual billing option. If you prefer annual billing, please contact our Customer Services Representatives to place your order.

Cancellations:

Renewals and Cancellations:

How does the Easy Pay Automatic Renewal work?
Easy Pay Automatic Renewal is provided for the convenience of our subscribers. Subscription services which are part of the Easy Pay program are automatically renewed 3 - 4 business days prior to the listed renewal date. This not only helps to prevent any lapse in service; it allows ample time for you to be contacted should any billing issues arise which might cause your services to expire.

Can I select my subscription period?
Yes, a monthly, quarterly, or semi-annual billing frequency can be selected online at the time you place your order. We also offer an annual billing option. If you prefer annual billing, please contact our Customer Services Representatives to place your order.

Cancellations:

Renewals and Cancellations:

How does the Easy Pay Automatic Renewal work?
Easy Pay Automatic Renewal is provided for the convenience of our subscribers. Subscription services which are part of the Easy Pay program are automatically renewed 3 - 4 business days prior to the listed renewal date. This not only helps to prevent any lapse in service; it allows ample time for you to be contacted should any billing issues arise which might cause your services to expire.

Can I select my subscription period?
Yes, a monthly, quarterly, or semi-annual billing frequency can be selected online at the time you place your order. We also offer an annual billing option. If you prefer annual billing, please contact our Customer Services Representatives to place your order.

Cancellations:

Renewals and Cancellations:

How does the Easy Pay Automatic Renewal work?
Easy Pay Automatic Renewal is provided for the convenience of our subscribers. Subscription services which are part of the Easy Pay program are automatically renewed 3 - 4 business days prior to the listed renewal date. This not only helps to prevent any lapse in service; it allows ample time for you to be contacted should any billing issues arise which might cause your services to expire.

Can I select my subscription period?
Yes, a monthly, quarterly, or semi-annual billing frequency can be selected online at the time you place your order. We also offer an annual billing option. If you prefer annual billing, please contact our Customer Services Representatives to place your order.

Cancellations:

Renewals and Cancellations:

How does the Easy Pay Automatic Renewal work?
Easy Pay Automatic Renewal is provided for the convenience of our subscribers. Subscription services which are part of the Easy Pay program are automatically renewed 3 - 4 business days prior to the listed renewal date. This not only helps to prevent any lapse in service; it allows ample time for you to be contacted should any billing issues arise which might cause your services to expire.

Can I select my subscription period?
Yes, a monthly, quarterly, or semi-annual billing frequency can be selected online at the time you place your order. We also offer an annual billing option. If you prefer annual billing, please contact our Customer Services Representatives to place your order.

Cancellations: