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Frequently Asked Questions

A Money Back Guarantee is available on select purchases and subscriptions. If a Money Back Guarantee applies and you do not like what you've purchased, just let us know within 30 days and we'll cheerfully credit your money to another service or product or give it back minus shipping charges. Special offers and trials are excluded.

However, due to the nature of some analysis and/or delivery, Flash Services, Pro Services, eBooks, Digital Downloads, Streaming Videos, DVDs and On-Demand Courses do not have a Money Back Guarantee. And we request that you let us know 30 days prior to the event date if you wish to cancel your reservation at an in-person event. 

We will be happy to answer any other questions you may have. Just contact our Customer Care Representatives to place your order via phone at 800-336-1618 or (770-536-0309 Internationally) or by email at
Which courier do you use for shipping? We use FedEx, FBA (fulfillment by Amazon) and the United States Postal Service for all deliveries. 

Can I choose an alternate shipping method than listed on the web order? For additional shipping methods, please contact our Customer Care Representatives to place your order via phone at 800-336-1618 or (770-536-0309 Internationally) or by email at

What are international tariffs and import duties? International shipments may incur additional fees for the duties and taxes which are required by the receiving country. These fees vary between countries and are not charges directly from Elliott Wave International.

What is the estimated delivery time? Estimated delivery time domestically is 5 - 7 business days. Estimated delivery time internationally is 7- 15 business days via FedEx and 15 - 30 business days via United States Postal Service. Note: International delivery times may vary depending on customs.
Automatic Renewal is provided for the convenience of our subscribers. Subscription services are automatically renewed 1 - 2 days prior to the listed renewal date. This not only helps to prevent any lapse in service; it allows ample time for you to be contacted should any billing issues arise which might cause your services to expire.
You may request cancellation of your subscription service at any time. Our Flash Opportunity Alert Services and Pro Services have a minimum one month subscription period due to the nature of their analysis. All of our other services, including Full Service Packages and Individual Services do not have a minimum subscription period.
You can access your subscriptions and on-demand products at anytime by logging in to your MyEWI online portal:
We try to be available to answer any question you may have, however, we cannot answer them all. You can submit questions to any analyst or instructor via online forms in designated areas or by emailing And we will do our best to address common or frequent questions.
Products and services are for your personal use only. Distribution to others, even within an organization, is not permitted. We have reasonable prices for site licenses, which are based on per-person rates. To inquire about a site license, contact
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800-336-1618 or +1-770-536-0309
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