Customer Care

Get fast, friendly, knowledgeable assistance from an actual human.

Frequently Asked Questions

We are always glad to help you but the answer to your question may be in these FAQs:


You can access your subscriptions at anytime by logging in to your MyEWI portal.

You can access your Online Courses and eBooks from your MyEWI portal as well by selecting Education Products at the top.

When you activate a new subscription, you must log out and log back in to MyEWI in order for the subscription to populate on your screen. If after doing so, you still do not see your new subscription, please contact our Customer Care Representatives via phone, email, or live chat to ensure that your order was received.

You can send emails for the analysts to CustomerCare@elliottwave.com.

Please send questions for analysts of the Pro Services to PSTeam@elliottwave.com.

Please Note: Due to the volume of questions we receive, we are unable to answer every email, but we do our best to address common or frequent questions.

Easy Pay Automatic Renewal is provided for the convenience of our subscribers. Subscription services which are part of the Easy Pay program are automatically renewed 1 - 2 days prior to the listed renewal date. This not only helps to prevent any lapse in service; it allows ample time for you to be contacted should any billing issues arise which might cause your services to expire.

We accept online payments from Visa, MasterCard, American Express, Discover, and Bitcoin through the our online store.

We also accept payment via PayPal, money order, bank wire, and check (drawn off a U.S. bank). If you would like to pay by any of these methods, please contact our Customer Care Representatives via phone, email, or live chat to place your order.

To update your credit card information, you may fax your credit card details to 770-536-2514. Please be sure to include your User ID and email address, and the new credit card number, expiration date and the security code from the back of the card. You may also contact our Customer Care Representatives via phone, email, or live chat for assistance.

To modify or cancel your current subscriptions, contact our Customer Care Representatives via phone, email, or live chat.

When you submit a modification or cancellation request via email, please verify that you receive a confirmation of your request within 48 hours. If you do not, please contact our Customer Care Representatives via phone, email, or live chat as soon as possible.

When we say risk-free, we mean it! We're so confident that you'll absolutely love our products and services that we'll let you try them risk-free for 30 days. If within 30 days you tell us they're not for you, we'll issue you a full refund. If you were mailed free books as part of a special offer, you'll simply need to ship the book(s) back to us, and we'll credit your money to another subscription or give it back minus shipping charges - it's up to you.

The 30-Day Money Back Guarantee is available for select publications and products (excludes Pro and Flash Services) available on our website. The guarantee applies to subscriptions which have not been previously held by the subscriber. Contact our Customer Care Representatives via phone, email, or live chat with additional questions.

Full Service Packages and Individual Services are eligible for pro-rated refunds by request. Refunds for these services are available in full month increments. If a refund is not requested, subscription services will be cancelled as of the listed end date. You will retain access to the service through this date and will no longer be billed.

EWAVES Flash Services and Pro Services are non-refundable. These subscription services will be cancelled as of the current end date listed on your account. You will retain access to the service through this date and will no longer be billed.

On-Demand Online Courses and eBooks are non-refundable due to the nature of instant electronic delivery.

Books and individual DVDs have a 30-Day Money Back Guarantee and must be returned in good condition. If you are unhappy with your product purchase, please contact our Customer Care Representatives via phone, email, or live chat and let them know that you are returning a product. Once your returned product has been received a refund of your purchase (less shipping) will be issued.

EWI's 10-DVD Educational Series has a 30-Day Money Back Guarantee. In order to receive a refund for this product, the complete DVD set must be returned with only one disc having been removed from its original packaging. Please contact our Customer Care Representatives via phone, email, or live chat and let them know that you are returning this product. Once your returned product has been received a refund of your purchase (less shipping) will be issued.

Contact Us

Hours
Mon-Fri 8:00am - 5:00pm Eastern Time
EWI Mailing Address
PO Box 1618 Gainesville, GA 30503 USA